Quality Assurance

MetricTest recognizes that its people are the key to achieving customer satisfaction. We will continuously work to improve our performance and meet our goals by promoting teamwork, measuring results and providing the tools and training necessary. When you see the MetricTest Stamp of Quality, you know that these 15 steps stand behind it:

15 Step Quality Assurance Process

1. Invest in the best equipment available from the best qualified vendors and manufacturers
2. Troubleshoot to detect electrical and mechanical defects
3. Replace or repair filters, cables and wires as necessary
4. Calibrate units to manufacturer's original specs using instruments traceable to NIST (certification available upon request)
5. Provide standard accessories and documentation
6. Clean and inspect to ensure units are free from cosmetic imperfections
7. Burn in units as required
8. Set proper voltage for intended location prior to calibration and electrical testing
9. Issue calibration certficate with every calibration
10. Run customized MetricTest quality control report to ensure units meet MetricTest Certified Quality Standards
11. Document model and serial number, accessories and documentation, and approve for delivery
12. Custom-wrap and package in shock-resistant foam, send with guaranteed tracking procedures
13. Guarantee the MetricTest 7-day Right of Return privilege for 100% refund
14. Provide trouble-free 12-month MetricTest warranty on most refurbished, and manufacturer's warranty on new equipment
15. Follow up with expert customer service and technical phone support for the life of the instrument